Where do I go to log in?
If using a desktop, go to www.statebanknorthwest.com and click the login button on the top right of the page. If you are using the mobile app you will need to go to your device’s app store (Google Play or App Store) and search State Bank Northwest to download the updated version.
Did my username change?
No, your username will be the same as the previous system. You will need to create a new password.
Why am I unable to login? It does not say I am locked out.
Be sure to check that you are logging into the new platform. Once you verify you are on the new platform, double check your username is correct.
*Use the “Forgot Password” link to unlock you and reset your password.
*If you fail to login 4 times the system will lock you out, but it will not notify you that you are locked out.
If I have a question regarding the new online banking, who do I contact?
We encourage you to give us a call at 509-252-6099 Mon-Fri 9am-5pm.
Why are all my transactions mixed together on the dashboard?
The dashboard’s transactions box will combine the most transactions from all accounts. If you select a specific account, you can view transactions for that account only.
How do I add/edit users?
Under the menu bar, go to the cash management option. Once you are in the cash management screen, locate the users tab, and new CM user. You will need to set the limits for the person.
Will I be able to stop a payment?
Yes, you will be able to place a stop on check. Navigate to your Account and then select the “Stop Payment” tile.
*If you are looking to place a stop payment on a bill pay check you will need to place the stop through bill pay directly.
Will my remote capture be affected?
The process will stay the same, however you will now be able to access the platform directly from the online banking.
Why am I unable to complete a mobile deposit?
All our previous remote deposit enrollment did not carry over as intended. Under the menu list there is a remote deposit button. From there you can select which accounts you would like to enroll.
*New accounts will need branch approval for enrollment
How can I view my E-Statements?
If you click into any of your accounts, there will be a tile that says “E-Statements”. If enrolled, you will be able to see your statements. Statements are kept for 18 months. When enrolling in E-Statements you will not receive any previous statements, just from enrollment forward.
*You will need to view the E-statements at least once a year it will switch back to paper statements.
Will my debit cards be affected?
No, your cards will still work as normal.
Will my direct deposits be affected?
No, any direct deposits or debits set up with your account number will process as normal.
Will my account numbers change?
No, routing and account numbers are not changing.
Will I be able to order checks?
Unfortunately, you will not be able to order checks.
ACH
How do I originate an ACH?
Click here to learn how to originate an ACH
How do I duplicate an ACH batch?
Click here to learn how to duplicate an ACH batch
How do I upload a Nacha file?
Click here to learn how to upload a Nacha file
Will I still need to send in an ACH approval form?
Yes, we will still need an ACH approval form sign by an authorized signer.
Why do I have to authenticate when initiating an ACH?
For your security users are required to complete authentication whenever a high-risk action is performed.
Did my limits change?
Limits will be the same as they were in the previous platform.
Will our cutoff times change?
No, out cutoff times are still 3:00pm, anything submitted after 3:00pm will be posted on the next business day.
