User Data Privacy Policy

State Bank Northwest User Data Privacy Policy

This User Data Privacy Policy describes the types of "Personal Information" (information that is identifiable to a particular person) that is collected (directly or through service providers) in connection with the State Bank Northwest (SBNW) Mobile App (“App”) and related services.  This document supplements the disclosures in the Privacy Notice that you received or acknowledged in connection with opening an account or establishing your online banking, which is required to use the App; it may be viewed at

We take your privacy seriously and work hard to help protect your personal information. The State Bank Northwest (SBNW) User Data Policy (“Policy”) describes how SBNW and our affiliates manage personal information about you when you interact with us using our digital services online through our websites, online banking, mobile applications and social media sites through your computer, smartphone, tablet, or other mobile devices.

By interacting with us through our digital services, websites, online banking, mobile applications, and social media sites, you agree to the terms and conditions of this Policy. State Bank Northwest works with third party providers who are contractually obligated to comply with our policies to protect information. However, if you visit or access one of these third-party provider sites or mobile apps, please review the online privacy practices of that site or mobile app to understand the specifics of how your online personal information may be collected, used, and shared.

We value your privacy and work hard to help protect your personal information. We ask for your consent when required, otherwise by interacting with us online through our websites, online banking, mobile applications, and social media sites, you consent to the collection, use and sharing of your personal information subject to and consistent with applicable laws and other notices you may have received based on your relationship with us.

The Service is offered only to individual residents of the United States, excluding its territories, who can form legally binding contracts under applicable law. Without limiting the foregoing, the Service is not offered to minors. Other restrictions and eligibility requirements for the Service apply as described in the App’s Terms of Use. We do not knowingly collect any personal information from or about individuals under 16 years of age. Please do not submit such information to us, and as a parent or legal guardian, please do not allow your children to submit personal information without your permission. By using the App or the Service, you represent that you meet these requirements and that you agree to the terms of this Privacy Notice.


We may collect the following personal information about you for the purposes listed:

  • Contact information about you to allow us to verify your identity and use the App- your name, postal address, zip code, social security number, e-mail address, telephone number, and User ID. The first four pieces of information are collected from you when you open an account with us. The remaining pieces of information may be collected when you open an account or when you sign up for on-line banking services. When you use the App, this information may transfer and be available from our core processing system.
  • Card Controls - We may collect personal information about you, which may include name, postal address, zip code, e-mail address, telephone number, account numbers, payment card expiration date, payment card identification or verification numbers, social security number, mobile device location, and other information. You may be asked to grant permission for access to your mobile device's geolocation data, such as to verify the location of ATM or in-store transactions.

We generally use personal information to manage risks related to: (a) information maintained about you by identity verification services and consumer reporting agencies, including credit bureaus; (b) payment and other historical transaction information in which you participate through the Service; and (c) any personal information that you may enter into information blocks present in the App interface or made available through the Service. We also may collect information regarding your mobile device such as device settings, device identifiers, your location, and analytical information that may assist with diagnostics and performance of the Service. We do not sell your personal information or share it with third parties for joint marketing purposes.

California: Under California law, we will not share information we collect about you with Nonaffiliates, unless the law allows. For example, we may share information with your consent, to service your accounts, or to provide rewards or benefits you are entitled to. We will limit sharing among our Affiliates to the extent required by California law.

HOW WE PROTECT PERSONAL INFORMATION ABOUT YOU: To protect personal information about you from unauthorized access and use, when you enter sensitive information (such as a debit or credit card number or mobile phone number) into the App, we encrypt the transmission of that information using secure socket layer technology (SSL).

DATA RETENTION: We will retain, protect, use, and share personal information about you as long as it is reasonably required for the purposes described in this Privacy Notice, and as required by law, including but not limited to for risk management, regulatory compliance, and audit purposes. Generally, unless otherwise required by law, transactional information is kept no longer than seven years, and personal identifying information is kept no longer than five years after the customer relationship has ended. Data is destroyed in a manner consistent with industry practice, such that the information may not later be reconstructed.

AMENDMENTS: We may amend this notice at any time by posting a revised version at The revised version will be effective immediately at the time it is posted unless a delayed effective date is expressly stated therein.   If we make any change in how we use your personal information, we will notify you by email or by means of a notice in the App prior to the change becoming effective. You may (at our discretion) be required to affirmatively acknowledge or accept the revised Privacy Policy Notice to continue using the App and the Service. Any use of the App or the Service after a notice of change will constitute your express agreement to such changes.

Advertising Opt Out

State Bank Northwest uses online behavioral advertising for marketing purposes. Online behavioral advertising, which is also sometimes called interest-based advertising, uses information collected across multiple websites that you visit in order to predict your preferences and to show you ads that are most likely to be of interest to you. This information is gathered using "cookies.” Cookies are small text files that a website stores in your web browser's cache. They are not programs and cannot harm your computer. Cookies generally contain information that is associated with your web browser, not you personally. Information does not include personal identification information such as your name, phone number or address. Modern browsers like Google Chrome, Firefox, Internet Explorer, Opera and Safari allow you to block or limit cookies. To learn more about information and/or to opt-out of personalized advertising for Google and its partner sites, use the following: