Hills and mountains in the distance at sunset.

Position: Loan Support Specialist

Loan Support Specialist

Position Description

TITLE:

Loan Support Specialist

CATEGORY:

Hourly

REPORTS TO:

Manager Loan Support

LOCATION:

Spokane Valley/On-site

SALARY RANGE:

$25-$33/per hour

DATE:

April 13, 2026

 






Summary

The position of Loan Support Specialist is responsible for performing intermediate and complex duties related to commercial, Ag, SBA, consumer and TRID loan applications; generates loan documentation for all types of loans; processes consumer, commercial and real estate loan payments and advances on lines of credit; boards loans on the Bank's mainframe computer system; works daily insurance and monthly reports; distributes daily and monthly reports; and promotes business for the Bank by maintaining good customer relations.  This position is also required to be fully knowledgeable and skilled in all areas of servicing loans, and is expected to provide leadership, training and support to less experienced loan servicing specialists and other staff members.

Essential Duties

Encumbers all duties of the Loan Support Specialist along with the following:
  • Responsible for training new staff on assigned tasks
  • Completes complex loan documentation
  • Coordinate closings with loan officers and escrow agencies.
  • Partners with loan officers regarding SBA Sold loans
  • Monitor SBA payments & pay-downs in accordance with the SBA Authorization
  • Works with correspondent banks regarding participated loans
  • Ensures that all loan files are maintained in an orderly fashion
  • Is considered the subject matter expert in all areas of loan servicing
  • Relied upon by the Loan Servicing Manager to provide support and training to less experienced teammates
  • Quality control review of loan documentation
  • Responsible for successfully completing assigned Training courses
  • Follows Bank Procedures and Policies, including Privacy Policy, Network Security Policy and Personal Computer Policy
  • Explains, promotes or recommends bank products & services.
  • Works to build strong relationships with Team Members in order to meet our TEAMWORK VALUES.
  • Provides EXTRAORDINARY CUSTOMER SERVICE as outlined in our Service Standards.
  • Maintains customer confidence and protects Bank Customers and the Bank by keeping information confidential

Supervisory Requirement 

None.

Environment and Physical Activity

While performing the duties of this job, the employee is regularly required to stand, sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee must occasionally lift and/or move up to 15 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.
The incumbent for this position may operate any or all of the following: telephone, copy machine, scanner and image systems, computer terminal, laptop computer, personal computer and related printers, or other equipment as directed.
The noise level in the work environment is usually moderate.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Mental Demands

Works on assignments that are complex in nature where judgement is required in resolving problems and making routine recommendations.  Normally receives no instruction on routine work.  
The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, reasoning, math, language, presentations, verbal communication, written communication, analytical reasoning, stress, training others, multiple concurrent tasks and constant interruptions.

Minimum Requirements

Education/Experience:
  1. Minimum three years’ experience closing commercial loans or demonstrated ability
  2. Working Knowledge of Bank regulatory compliance for Commercial, Residential and Consumer loans
  3. Solid understanding of collateral perfection
  4. 3+ years proficiency with Laser Pro preferred
  5. Minimum high school diploma or equivalent
Management reserves the right to change this position description at any time according to business needs.

Apply Now

Application Options

Email us a completed application. You can download an application by clicking the button below.
Applications should be emailed to Careers@StateBankNW.com.

Download Employment Application