Where do I go to log in?
If using a desktop, go to www.statebanknorthwest.com and click the login button on the top right of the page. If you are using the mobile app you will need to go to your device’s app store (Google Play or App Store) and search State Bank Northwest to download the updated version.
Did my username change?
No, your username will be the same as the previous system.
Why am I unable to login? It does not say I am locked out.
Be sure to check that you are logging into the new platform. Once you verify you are on the new platform, double check your username is correct.
*If you fail to login 4 times the system will lock you out, but it will not notify you that you are locked out. Use the “Forgot Password” link to unlock you and reset your password.
If I have a question regarding the new online banking, who do I contact?
We encourage you to give us a call at 509-252-6099 Mon-Fri 9am-5pm.
Why are all my transactions mixed together on the dashboard?
The dashboard’s transactions box will combine the most transactions from all accounts. If you select a specific account, you can view transactions for that account only.
Why do I have to type my password while logged in?
Our system is set up to verify each time a user sets up a high-risk transaction i.e. (ACH, Bill Pay, Address changes, etc.).
Why can I see accounts I didn’t see on the previous online banking?
All accounts that you are on will be listed. If you would like to “remove” accounts from your profile, go to the menu bar, select your name, and click account settings. From there you can choose to hide accounts from your online banking.
I scheduled a transfer to happen on a future date, why can’t I see it that day?
Scheduled transfers process at the end of the day it was set to transfer. You will see it the next business day.
How can I view my E-Statements?
If you click into any of your accounts, there will be a tile that says “E-Statements”. If enrolled, you will be able to see your statements. Statements are kept for 18 months. When enrolling in E-Statements you will not receive any previous statements, just from enrollment forward.
*You will need to view the E-statements at least once a year it will switch back to paper statements.
Will my alerts transfer over?
Unfortunately, existing alerts will not transfer over. If you would like to create one, navigate to the menu and click on your name then account settings. From there you can create customizable alerts for your accounts. You can also turn on alerts for login notifications or information changes under settings-user alerts.
Where do I go if I want to update my personal information?
If you open the menu, on the bottom you will see your name. If you click your name, it will give you a couple of options: Account or Personal settings. Choose personal if you want to view or update your information.
Why am I unable to complete a mobile deposit?
All our previous remote deposit enrollment did not carry over as intended. Under the menu list there is a remote deposit button. From there you can select which accounts you would like to enroll.
*New accounts will need branch approval for enrollment
How do I know the picture I’ve taken is acceptable?
Mobile Check Deposit automatically reviews the images to be sure the check is filled out completely and that all fields are legible. If there’s a problem with the images, after a few seconds, a pop-up message will alert you to re-take the photo and submit the image again.
Why can’t I find the external accounts I had previously?
Due to security reasons, we were not able to transfer over external accounts to the new system. You will have to re-enter external accounts and verify the micro deposits. External accounts will have to be added in the bill pay.
Will I be able to stop a payment?
Yes, you will be able to place a stop on check. Navigate to your Account and then select the “Stop Payment” tile.
*If you are trying to place a stop payment on a bill pay check you will need to place the stop through the bill pay directly.
Will my debit cards be affected?
No, your cards will still work as normal.
Will my direct deposits be affected?
No, any direct deposits or debits set up with your account number will process as normal.
Will my account numbers change?
No, routing and account numbers are not changing.
Will I be able to order checks?
Unfortunately, you will not be able to order checks.
Are we losing any services with this conversion?
The only feature we no longer offer is the 24/7 automated telephone banking service.
What are some new features the online banking has?
-A new bill pay platform with multiple payment options.
-Person to person transfer, a new level of convenience in managing your personal payments.
-Better budgeting tools to help understand spending habits and improve finances through our Insights feature.
Bill Pay
Where do I find the Bill Pay system?
If you click into your eligible account, there will be a little icon that says, “Pay a Bill or Person.”
*There is a $4.95 fee for using bill pay unless you pay 3 or more bills a month.
Will the checks be funded when mailed out or once the check has been deposited?
Our new system will debit the account the day the payment is scheduled to send.
Will my automated bills through BillPay transfer to the new system?
Yes, your automated bills will transfer to the new system.
If a payee needs to be updated there will be a yellow banner letting you know that we need to verify the information.
Can I place a stop payment on a bill pay payment?
You can place a stop on a check sent from bill pay, but it will be through the bill pay system directly.
How do I use the person-to-person transfer?
You will setup the payment by providing the person’s name, phone number and email. Then select how you would like to send the payment notification. You will need to enter a security question and answer for the receiving person to verify. Then they will select how they want to receive their payment and enter in their own account information.
How do I setup an external account?
On the top the bill pay screen select the “Make a Transfer” option. When selecting either the “to” or “from” account there is an option for “add external account.” You will need to enter a verification code sent to you and then verify 2 micro deposits before the accounts are linked.
*The process can take a couple business days for the micro deposits to be made and validated
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