Cybersecurity & Fraud Prevention
Protect Your Money. Protect Your Information.
Scams and fraud can happen to anyone. Learn how to recognize common scams, protect your accounts, and know what to do when something doesn't look right.
Stop. Think. Verify.
Know the Signs
Scammers often create urgency to get you to act before you have time to think.
“Your account will be closed today.”
“Suspicious activity detected. Click now.”
“Your payment failed. Verify immediately.”
Urgency is a tactic.
Take a moment. Don't click. Don't respond. Verify the message by contacting State Bank Northwest directly.
AI can make scams harder to spot. Scammers are using artificial intelligence to create convincing emails, text messages, phone calls, and even fake images and videos. A message that looks or sounds real doesn't necessarily mean it's legitimate.
Slow down and verify before you act.
We Will NEVER Ask You For...
State Bank Northwest will never call, text, or email you unexpectedly asking for:
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Your account number
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Your debit or credit card PIN
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Your online banking password
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Your User ID
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Access to your online banking account
If someone claiming to be the bank asks for this information, stop communicating with them and contact us directly.
Protect Your Online Banking
A few simple habits can help keep your information safe:
Keep devices updated
Install current operating system and browser updates.
Use strong passwords
Don't reuse your online banking password on other websites.
Be careful with links
Don't click unexpected links asking you to log in or verify information.
Monitor your accounts
Review your transactions and use available account alerts.
Think You've Been Scammed?
Don't panic. Act quickly.
1. Stop communicating with the scammer.
2. Don't click any additional links or send money.
3. Contact State Bank Northwest using an official phone number.
4. Monitor your accounts for suspicious activity.
If your debit card is lost or stolen, call 1-888-297-3416 after business hours.
When in Doubt, Call Us.
If a call, text, email, or online message doesn't feel right, it's okay to stop and ask questions. Don't click links, share personal information, or send money until you've verified who you're communicating with. When in doubt, contact State Bank Northwest directly using a trusted phone number: 1-888-297-3416.